Eye care survey - we want to know what you think

Find your nearest
independent optician

To find your nearest independent optician and Sight Care member simply enter your postcode:

Opticians listed in this directory are members of Sight Care, if you are an independent optician...

What do you think?

Don't forget to come back and tell us about your experience at your local optician

We want to know what you think

We want to know what you think about eye care services. If you believe your independent optician delivers exceptional service and great quality of care, or if you believe there is room for improvement please let us know by answering the following questions. This survey should take no more than three minutes of your time.

Name
Email
Name of practice

1. When was the last time you visited your optician?
In the last month
3 - 6 months ago
6 - 12 months ago
12 -18 months ago
18 - 24- months ago
More than 2 years ago
Never

2. Where did you go for your last eye test?
A local independent optician
A chain i.e. Specsavers, Vision Express, Dolland & Aitchison, Boots
A supermarket i.e. Tesco, Asda, Costco
Other
3. How would you best describe an independent optician? (tick all that apply)
A practice that is in a local parade of shops
A practice that is owner managed
A small practice in a high street/centre
A large practice in a high street/shopping centre
A practice that advertises on television
A practice that has several branches in the area
4. How do you perceive independent opticians from other types of optician? (tick all that apply)
They give you more time and attention
They give you less time and attention
They give you better eye care advice
They offer better value for money
They do not offer better value for money
They are likely to offer better quality of service
They are likely to offer inferior quality of service
They are likely to offer a better range of eye wear
They are likely to offer an inferior range of eye wear
5. Which of the following statements do you agree with? (tick all that apply)
An independent is a member of the local community
I don't know where my nearest independent optician is located
The only optician I would consider using is an independent optician
I've never heard of an independent optician
It would not be my first choice but I would consider using an independent optician
I would prefer to go elsewhere rather than to an independent optician

If you have visited an independent optician in the last 12 months tell us about your experience.

I have not visited an independant optician in the last 12 months

6. Were you easily able to get an appointment time to suit you?
Yes
No
7. How did you book an appointment?
Telephone
Went into opticians
Email
Other
8. When arriving for your appointment how were you greeted?
In a friendly manner
In an unfriendly manner
No one seemed to notice I'd arrived
9. Did your appointment start on time?
Yes
No
I had to wait a little while to be seen
I had to wait far too long to be seen
Can't remember
10. Did the optometrist carrying out the eye test ask you about your hobbies, past times and sporting activities?
Yes
No
Can't remember
11. Did you feel you were provided with enough information about the eye test?
Yes
No
Can't remember
12. If you were issued with a new prescription following the eye test did you subsequently buy frames/contact lenses from that practice?
Yes
No

12a. If not, why not?
Wanted to buy cheaper elsewhere
Didn't have what I wanted
Couldn't afford to buy at the time
Prefer to buy elsewhere
Others (Please specify)
13. Did you feel you got value for money in visiting an independent optician?
Yes
No
other
14. Overall, how would you describe your experience visiting an independent optician? (Tick all that apply)
Very professional
Not very professional
The staff were very helpful and friendly at all times
The staff were not very helpful and friendly
The optometrist spent time explaining the eye test to me
The optometrist spent little time explaining the eye test to me
I would return to an independent in the future
I will go elsewhere in the future

If you bought frames or contact lenses following your eye test at this practice please tell us about the experience if not, please press submit now.

I have not visited an independant optician in the last 12 months

Thank you for telling us what you think and helping to support our campaign.
Love your local independent optician.

I want to be kept up-to-date with news from Eye Love My Local

We will not pass on your details to any third party.

15. Did the practice have a comprehensive range of spectacles and lens options to choose from?
Yes
No
16. How knowledgeable were the practice staff about the products they discussed with you?
Very knowledgeable
Not very knowledgeable
Left me to choose on my own
17. If you have never worn contact lenses before, were you asked if you would like to know if you would be suitable to wear them?
Yes
No
Can't remember
18. Did the person dispensing your frames or contact lenses spend time explaining your options?
Yes
No
Can't remember
Thank you for telling us what you think and helping to support our campaign.
Love your local independent optician.
I want to be kept up-to-date with news from Eye Love My Local

We will not pass on your details to any third party.

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Sight Care Group - working to promote the virtues of independent optical practices.

Eye Love My Local Independent Optician Members: Be part of this nationwide campaign - become a member of Sight Care today!
Click here for more information

Welcome to eye love my local independent optician, the website that cares about the health of your eyes.

Find your nearestindependent optician

What do you think?

We want to know what you think

Make an eye test one of your New Year resolutions

Out with the old and in with the new for Christmas party make up

Welcome to eye love my local independent optician,
the website that cares about the health of your eyes.

Find your nearest
independent optician